Mariana Tsvetkova

Rating: over an hour late Maryana had an official appointment for an 8:30 visit. She contacted me the day before and asked if it would be a problem if she could come earlier - around 8:00, for which I told her no problem. On the day of the 8:30 cleaning, she still had not arrived. On my first call, she informed me that she had misjudged the arrival time and would be about 20 minutes late. After another 30 minutes or so, I contacted her again and was informed that she was close and would be arriving shortly. Her actual arrival was at 9:30 - more than an hour late compared to her arrival time. Due to the significant delay, I declined the service and asked her to leave.

I don't know where to start... I do 2 tests on each domestic helper to check loyalty and professionalism. The first I won't share, and the second is to tell her there is no one in the house /already/ and test the quality of the tasks completed, when they are completed at all! I gave Mariana access to come in and clean my home today, and I had left her a clarifying note. What I find: a cigarette butt, with a non-smoking family on the doorstep, a bag of garbage not thrown out in the hallway and the biggest disappointment: she had neither taken the dishes out of the dishwasher nor folded the clothes from the dryer /5-6 things/, not to mention tidying up, all the bathroom accessories were in the hallway without being put away and one terrace door open. The clothes in the washer were soaking and not even taken out and stretched, not to mention I asked her to put them in the dryer. I trusted her as it was her 3rd time coming and I thought she knew what I expected. It was just extremely unprofessional of her to take advantage of the situation. I am just starting the inspection and will probably find more unacceptable things. I should point out that despite the size of the house - there was another helper the day before and the idea of Mariana coming was to fix exactly the 2-3 things I specifically asked her to. Excuse me, Mariana, but not picking up the phone provoked me to share here as well.

I am very pleased. She did all the tasks and assignments quickly and skillfully and with a smile and good mood!

Мариана беше коректна и отговорна към поставените задължения!

Ще работя с нея отново със сигурност! Доволна съм

I believe that Mariana exceptionally did not respond to my calls or messages, and that she was prevented from appearing to perform the requested service. I would be happy to engage her for future needs without having high expectations. I wish her well in her work and many satisfied clients.